Frequently Asked Questions

Please keep reading for answers to some of our most frequently asked questions.

What should I expect when I make a reservation?

We offer curbside pick-up and drop-off services to make sure that you’re time is valued. We also provide necessities such as bedding and food/water dishes! Please note that we do not accept personal collars, leashes, bedding, food/water dishes, toys, etc. All food must be stored in a container with a lockable lid. Please write your name, your pet’s name, and any feeding instructions on the lid of the container with a black sharpie.

If you do not arrive within 15 minutes of your scheduled appointment time, we reserve the right to cancel your appointment.

Can you give my pet their medicine while boarding?

Yes! We can give your dog any medications they need while staying with us. All prescription medications must come in the original bottle from a licensed veterinarian.

Do you have any boarding restrictions?

We do not have any breed restrictions. But we will not board multiple large or giant breed dogs from the same household in a run together. We reserve the right to make this determination. There is a three-night minimum for all boarding stays.

How do you keep the kennel clean?

Every inch of our kennel is disinfected daily with the ProVetLogic cleaning system. You can learn more about it here.

How do I make a reservation?

We require reservations so that we can plan ahead to provide the best care possible for our campers. We will discuss your pet’s diet, vaccination history, emergency contacts, medications and anything else that may require additional one-on-one attention. If you’re a new customer, please call (865) 938-3201. Returning customers can click here to schedule your reservation today. These are the only two way to reserve your pet’s spot.

Please note: By making a reservation and leaving your dog in our care, you are accepting our customer agreement.

What vaccinations are required?

The health and safety of all our campers is our number one priority at Birchwood Kennels. We require proof of all vaccinations prior to your pet’s stay with us and updated copies every six months. All vaccines must be administered by a Licensed Veterinarian.

Required Vaccinations

Dogs: Rabies, Bordetella (every 6 months), Canine Distemper/Parvovirus/Parainfluenza, accepted form of flea/tick medication, and Canine Influenza

Cats: Rabies, FVRCP, FeLV, accepted form of flea/tick medication

We encourage you to discuss the canine influenza vaccinations with your veterinarian. This is required for all dogs that have recently moved into Tennessee from out of state.

What do you do in the case of an emergency?

Birchwood Kennels will seek care from a Licensed Veterinarian. Please be assured that once your camper is taken care of, we will make every effort to contact you.

Are you open for holidays?

We are closed to the public on the following holidays and the day after. We also close early the day before a scheduled holiday. We will still be taking care of all of our campers on these days, but we will not be open for pick ups or drop offs. We do not have day care the day before, the day of, or the day after these holidays. We have a 3-night minimum on holidays.

New Years Day
Memorial Day
Easter
Independence Day
Labor Day
Thanksgiving
Christmas